SHIPPING & DELIVERY

1. Introduction and Scope

Welcome to www.glideandloop.com (operated under the commercial brand glideandloop). This Shipping & Delivery Policy governs the dispatch, transit, and fulfillment procedures for all orders placed on our website for our bathroom hardware products, including shower curtain hooks. All fulfillment operations are conducted in strict compliance with applicable commercial and consumer protection regulations in Mexico and the European Union.

2. Dispatch Facility and Origin

All orders processed through www.glideandloop.com are dispatched directly from our registered operational facility located in Mexico:

• Dispatch Address: Calle Ciprés No. 5, Colonia Jardines de la Primavera, San Jacinto Amilpas, Oaxaca, C.P. 68285, México
• Operating Entity: HAC SOLUCIONES PARA EL HOGAR, S.A. DE C.V.
• Tax / Registration Number: HSH2102234VA

3. Shipping Partners and European Coverage

We cater specifically to customers located across the European region. To ensure dependable cross-border transit, we maintain partnerships with established international logistics providers, including DHL, FedEx, and UPS Priority services.

4. Transit Timeframes and Automated Tracking

• Standard Delivery Window: Standard transit and delivery across the European region typically requires between 6 to 9 working days from the date of dispatch.
• Automated Tracking Notifications: To keep you fully informed of your shipment’s progress, our system automatically dispatches tracking updates to the email address provided at the time of your order across key operational milestones, including:
  • Order dispatch from our Mexican facility.
  • Arrival and scanning at international logistics transit points.
  • Local final-mile sorting and regional courier out-for-delivery stages.

5. Delivery Exceptions and Investigations

Should an order exceed our standard shipping timeframe, we take immediate administrative action to locate and expedite the shipment.

• Carrier Investigation: In the event of a delayed or stalled delivery, we will initiate a formal investigation with the respective carrier (DHL, FedEx, or UPS Priority).
• Resolution: Depending on the verified findings of the carrier investigation, we will determine the appropriate operational resolution, which may include a full refund or a replacement shipment.

6. Risk of Loss and Compliance

In accordance with mandatory European consumer protection regulations, the risk of damage or loss of the goods remains with HAC SOLUCIONES PARA EL HOGAR, S.A. DE C.V. until the consumer (or a designated third party indicated by the consumer other than the carrier) has acquired physical possession of the goods.